Shipping & Returns

Within Germany products ordered till 02:30 p.m. (Monday - Thursday) are delivered by UPS on the same day and will get through you on the next day. GeneCraft® ships its products in plastic foam (polystyrene) boxes with wet ice packs. These packs are kept at -20°C for at least 72h prior to shipment and the polystyrene boxes are tightly sealed. Tests have shown that products shipped under these conditions will stay at or below 4°C for more than 36h. Testing at GeneCraft® has shown that there is no difference in activity and stability between enzymes that are shipped with ice packs and those shipped on dry ice. Total shipping charges for packing and dispatch within Germany are € 7,- for UPS Standard and € 20,- for UPS ExpressSaver delivery..